Case Systems Analyst

Liverpool – Permanent – £negotiable

The team has recognised the need to expand in order to meet the increased
demand for their involvement within the business. The successful candidate
must possess an excellent knowledge of at least one Case Management System
in order to develop enterprise standard solutions both in a team and alone.

This role should be filled by an experienced developer in appropriate
technologies using proven software development methodologies. It is
essential that the successful candidate be enthusiastic about the
technologies being used and is keen to improve the business through the
systems that the team develops.

Main duties and responsibilities

•To become part of the Business Process team building and testing defined
workflows as part of a team or on their own.

•Carry out a 3rd line support function for in-house developed workflows with
the support of the rest of the team.

•Follow standards and procedures to produce consistent measurable results.

•Implement change and release management processes as part of the software
development lifecycle.

•Be proactive in identifying and resolving potential issues before they
become incidents.

This list is not intended to be exhaustive and you will be expected to
perform other duties and have other responsibilities that fall within the
wider remit of the role.

The person specification

•Knowledge of Axxia or Visualfiles Case Management System or equivalent

•This will be a reliable, skilled individual who is able to work alone or as
part of a team

•Excellent knowledge Microsoft Visio

•Excellent knowledge Microsoft Word

•Knowledge of Visual Studio and Team Foundation Server

•Familiarity with Agile methodologies, process guidance will be available

•Familiarity with UML (Unified Modelling Language) for the documentation and
design of systems

•Ability to anticipate problems, identify risk, evaluate impact and produce
appropriate solutions, or escalate as necessary

•Excellent deadline and personal time management skills

•Ability to rollout solutions that are well tested and meet the needs of the
end users

•Can work with other members of staff when additional resource is required
on projects

•Is comfortable with communicating with users to gather requirements

•Excellent working knowledge of Axxia or Visualfiles Case Management System

•They will approach all situations with a willing, good-humoured attitude. 

•They must be able to use their own initiative when solving problems.

•They must be innovative in their approach to developing systems

•Ability to methodically work through a problem and provide a reliable

•The ability to work under pressure whilst maintaining an attention to

•Excellent communication skills both written and verbal

•Excellent organisational skills

•Client focused – must understand the needs of both the end users and the
firm in provision of systems.

•Have an ability to follow organisational procedures.

•Have a passion for learning about new tools and technologies.


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