IT Engineer

– Salary £26,500 p/a- 

To provide an IT support service to users at all our client’s sites that meets the required service levels.

 Main Activities/Responsibilities

• Respond to and resolve incidents and service requests assigned to you by the IS Service Desk so

    that the service levels in our IS Service Catalogue are met.

• Diagnose and resolve problems identified in the IT infrastructure, including desktop

   equipment, servers and network cabling and data switches.

• Configure and deploy new IT equipment 

• Observe the change-control procedures.

• Comply with IT Security Policies in your own work and monitor the configuration of

   equipment and the behaviour of users for possible breaches of IT security.

• Systematically monitor the performance of the IT Infrastructure against the service levels in the

   IS service catalogue.

• Ensure that the physical environments in which technology is housed – data centres, data closets,

   workshops and store rooms – are clean and are kept in an orderly fashion.

• Correct errors and omissions in the Service Configuration Knowledge-base.

• Provide an emergency service desk function at weekends on a rota basis and also when service

desk staffing levels are low.

 Person Specification

• Experience of providing in an IT technical support service within a large organisation.

• Understanding of the following ITIL processes: Service Request Management and Incident


• A methodical approach to problem solving.

• In-depth knowledge of Microsoft Windows XP, Windows 2003/2008 and Active Directory.

• Thorough knowledge of PC and printer hardware and experience of fitting components, e.g.

   network cards, disk drives and so forth.

• Good knowledge of: Apple Macintosh and OSX, TCP/IP, network equipment (including

   firewalls, routers, and switches), Server operating systems (Windows essential, Linux

   desirable), web technologies (Apache, Tomcat), VMWare, Citrix, Microsoft Exchange.

• Some experience of supporting Blackberry devices and mobile and fixed telephones.

• Commitment to a high standard of customer service.

• Excellent communication skills


• IT Infrastructure Library (ITIL) v3 Foundation accreditation.

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